What is Water4All?

Water4All is a new water billing discount program designed to create more equitable access to water assistance for more Baltimore City residents. Ordinance 20-468, the Water Accountability and Equity Act, is a comprehensive law that provides for an Office of Water-Customer Advocacy and Appeals, a Committee for Office Oversight, a right to administrative and judicial appeals, a Water4All discount program, and a fair process for customers before water services are cut off or liens imposed.

Who is Eligible for Water4All?

Baltimore City residential households whose income is below 200% of the federal poverty level (FPL) may be eligible. A formula is used to calculate the maximum a household should pay for annual water and sewer services, based on a percentage of their annual income; the difference between the calculated maximum and the estimated annual water and sewer bill amount would constitute the household&#180s annual discount.

Residents may be eligible to receive Water4All assistance if:

• Their income is less than 200% of federal poverty guidelines
  • For example, for a 4-member household that would be less than $53,000 a year

AND

• They are either
  • Homeowners whose name is on the water bill
  • Tenants whose name is on the water bill and who pay the city directly for water and sewer service
  • Tenants whose name is NOT on the water bill, who do NOT pay the city directly for water and sewer service and who can provide both:
    • A lease that clearly states the tenant is responsible for paying water and sewer services separately from the rent
    • A lease that clearly states the amount to be paid monthly by the tenant for those services or a copy of the monthly invoice for water and sewer services from the landlord or the landlord&#180s management company

In addition to a Water4All discount, some applicants may be eligible to receive a retro-active payment equal to 9 months of their discount if they apply for the Water4All discount program before April 1st.

How do I get more information about Water4All?

• Review the Water4All Frequently Asked Questions (FAQs).
• If you still need more information, dial (410) 396-5555.